Customer Login

FAQ/Shipping

Who can I contact for General Customer Service?

Please email support@oliviapratt.com .  Emails will be answered within 48 hours Monday-Thursday from 9am CST- 5pm CST.

 

How much is shipping?

Shipping for one item is 6.99, and each additional item is 1.90

 

When will my product ship?

We ship out most goods within 3 business days.

 

What carrier do you use to ship and how can I track my item?

We use DHL unless otherwise noted and you are able to track your item through http://webtrack.dhlglobalmail.com/

 

I need an exchange/return

Please email support@oliviapratt.com and we will take care of you. All exchanges/returns are accepted within 30 days.

 

Do you have the item in a different color?

We do sometimes have additional colors available. Please email for a color request.

 

Where is my Order?

Please allow us 2-4 business days to ship your order after you have placed it. Once your order has been shipped, you will receive an email confirmation with tracking number to the email that you entered when you checked out on the Olivia Pratt website.

 

Where do I return my items?

Send all Olivia Pratt returns via regular mail to:

Olivia Pratt
2601 Queen Elizabeth Blvd
Lewisville, TX 75056
Note that for group sites, we follow their return policy. Refer to the website you made the purchase from for their refund/exchange policy. If your product is applicable for a return, please make sure to add your order number, the group site that you purchased our product from and reason of return when you send your return. Following this will make your refund easier and faster to process for our team.

 

How do I get a refund if I forgot to enter my voucher number as a discount code and was charged the regular price?


Answer: Email your order number and your voucher number to support@oliviapratt.com. We can cancel your order or issue you a refund.

 

What do I do if my voucher number is not working?


This can either be a system glitch or the voucher could have been expired. Please email your voucher number to support@oliviapratt.com and we will be able to further assist you.

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